Which of the following is NOT a characteristic of effective communication according to FACCAP?

• A. Accuracy
• B. Conciseness
• C. Completeness
• D. Ambiguity

Answer: (D)

The main idea being tested is that effective communication should be clear, precise, and complete so that the message is understood as intended. Ambiguity undermines this because when a message can be interpreted in more than one way, different recipients may understand it differently, leading to mistakes, misinterpretation, or delays. That’s why ambiguity is not considered a quality of effective communication. In contrast, accuracy ensures the information is correct, conciseness keeps the message to the point without unnecessary detail, and completeness provides all the information needed for action or understanding. For example, instead of saying “Please sent the report soon,” a clear, accurate, concise, and complete instruction would specify what must be included, and by when, such as “Please send the quarterly report by Friday 2 PM, including sections A to D and the executive summary.” This specific, unambiguous instruction reduces confusion and supports effective communication.